Visitor Information
Le Petit Village is available on a pre bookable sessional basis. It is advisable to pre book as we cannot guarantee entry if you turn up on the day and we would hate to have to disappoint those cute little faces. We will endeavour to use our facebook page to advise when we have availability for drop in entry.
You can book entry through the booking tab on the website. If you have any queries regarding the online booking system please contact us. Le Petit village is open Friday to Sunday . During school and summer holidays the village is also open on select weekdays. Play sessions last 1 hour
We would ask that you arrive as close to your allocated time as possible as entry to the play centre will not be permitted until the session opens and we have a very small waiting area.
Please note: due to limited space 1 accompanying parent is free with 1 paying child. Additional adults/ older children will incur a charge of £2
There is no charge for entry of pre walking children although parents with no paying child will be charged the accompanying adult fee of £2.
CANCELLATIONS
Play Sessions
Cancellations received with 24hrs notice can be rescheduled.
Events/Tickets
Cancellations must be received with 72 hours notice to be refunded. Unfortunately outside this notice period we cannot refund the ticket.
Playcentre Rules
We want our little visitors to have a safe, fun and enjoyable experience at Le Petit Village and for your visit to be as stress free and safe as possible . We also want to keep our staff safe and the village as clean as possible. To ensure this we have highlighted our play centre rules and Covid 19 procedures below.
We would kindly ask , in accordance with regulations and government advice that :
BEFORE VISITING
If you or anyone in your party displays any covid symptoms they refrain from attending. If anyone has been a close contact of someone diagnosed with covid they should also refrain from attending.
If the visit needs to be cancelled due to COVID we will endeavour to reschedule your visit
Cancellations received with less than 24hr notice cannot be refunded
We also only accept cash as payment upon arrival
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ON ARRIVAL
Before entry all adults should wear a mask unless exempt. You should keep your mask on when moving around the play village but can remove it when seated at a table
Upon entry you and the little ones use the designated sanitising stations
Please keep all your belongings with you at your designated table
We are required to obtain Track and Trace details for all members of your party. We will only hold this information for as long as necessary and will shred once we can
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IN THE VILLAGE
We are more than happy to provide a warm cuppa for you to enjoy on your visit and we will bring this to you once seated
We have a dedicated water dispenser for the kids use during your visit
We have lots of sanitizer and bins throughout the village for your use
If you notice a child putting anything in their mouth please let a staff member know as it will be removed for a deep clean
We really want to try and keep the village as clean as possible therefore no food or drinks ( especially hot drinks!) should be consumed in this area and should be consumed , seated at the seating area.
Buggies/ Strollers should ideally be parked in the Stroller Parking Areas.
The door leading to reception should remain closed for security purposes as should the gate to the play centre area.
We understand children can get excited and at times tempermental however we would like to avoid running , pushing or aggressive behaviour towards other children. We also expect that parents keep a close eye , particularly on younger children at all times to minimise the potential for accidents.
Any breakages or non- functioning equipment should be reported to reception and staff should remove the item immediately.
Any slips, trips , falls or near misses should be reported to a staff member.
Lost property or items found should be reported to a staff member especially those very important cuddle toys.